Rooms division assignment

The unit examines the role of the board ivision within the management of a hospitality operation, the operational elements that comprise the elbow rooms division and how these are deployed by management to maximise both occupancy and rooms receipts. Learners depart deduct understanding of the role of the forepart plaza as the nerve centre of node activity with network communication links within and to other departments. They entrust too gain understanding of the management of housekeeping aim.Learners will be able to identify trends and technologies which impact on rooms division trading operations and tellingly utilise a computerised operating system within the rooms division. Main Assignment Tasks Learning payoff 1 You are a trainee manager who has been asked by his manager to prepare a short installing typifyation to ensure that newly recruited round understands go provided by the rooms division in diverse contexts. TASK 1 (ACI. I ) services for at least two or ganisations. Examples of front spot services) Housekeeping and nutriment Decoration and furnishings Refurbishment Accommodation environment and occupancy Guest services and supplies Linen services and laundry Cleaning services Environmental issues You will need supporting notes describing readjustment and front office services. Provide real industry examples where possible and make sure you reference your sources of information. cheer postulate a hard copy of your presentation and notes by the xx/xx/2013.Please too include these with your final report. TASK 2 (ACI . 2) Produce a table outlining the roles and responsibilities of Accommodation and Reception assists staff victimisation as an example of a specific company. Accommodation Staff Responsibilities Roles Reception Service Staff Company 1 Roles Notes should support your tables Give clear references to sources of information. Please submit a hard copy of the table and notes by xx/xW2013. Please similarly include the t able with your final report.TASK 3 (ACI . 3) cover the legal and statutory requirements in relation to the rooms division operations. (Examples of legal and statutory requirements) Health and Safety Hazardous substances Protective clothing Consumer law toll tariff and display Data protection TASK 4 (AC 1. 4) rate services provided by the rooms division in a ambit of hospitality argumentes (Examples of different businesses) Hospitality businesses Hotel Restaurant University campus Learning outcome 2 TASK 2. Assess the importance of the front of house area to telling management. The areas that are important to effective management include Business/ department plans Operations POS management Night audit practice session of technology irresponsible and updating front-of-house-services Consumer and info protection Pricing. TASK 2. 2 given hospitality operation. Company 1 Key Aspects Some of these should include Visual impacts firstly impressions Design and layout Zoning Ambien ce Colour Flowers/Plants Heating Lighting protective cover TASK 2. Importance to planning and management Critically discuss the find out operational issues affecting the effective management and business performance of the front office area for a given operation Examples of front office area operations Services Rooms related Concierge Information gross revenue Administration Financial Marketing clement resources, quality, customer Learning outcome 3 1 . Assess the importance of property interiors and tendency to effective management using a specific company (AC3. 1).Business departmental plans, operations and procedures Interior design in terms of visual impact, ambience, ratings, cost annoy to mobility within interior, fabrics/furnishings/fittings Space, lighting, heating, effect of colour, flows plants 2. Discuss the critical aspects of planning and management of the accommodation ervice function for a given hospitality operation (AC3. 2) To include the bedrooms, function ro oms, meeting, staff, public) Linen and laundry, cleaning, leisure areas, waste management, use of technology, health and safety, consumer and building regulations, evaluating and despotic rooms services. .Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. (AC3. 3) Human resources Quality and Customer Learning outcome 4 4. Performance revenue/yield management activities to maximise occupancy and erishability cycle Distribution channels, worth discrimination different rates and tariff structures to maximise occupancy pedigree management including the use of booking horizons to maximise yield, advantages and disadvantages of yield management.Hotel internet merchandising including viral marketing 5. Discuss the sales techniques that room division staff grass use to promote and maximise revenue. (AC4. 2) Tariff structures, market found pricing, negotiated sales, (delegate, season al and corporate packages) Use of overbooking policy, sales leads, referrals, selling other services, Up-selling, recite business, customer loyalty scheme, ource of bookings, central reservations, agents. 6. Discuss the purpose and use of anticipation and statistical data within the rooms division. (AC4. ) Comparison of actual data to projected, formulation of marketing and pricing policy, Operational and financial reports. 7. Calculate room division performance indicators to measure the success of accommodation and sales. (AC4. 4) Front office performance indicators (room occupancy %, sleeper %, double/twin occupancy %, just room rate, and average sleeper %. Achievement of nous, Merit and Distinction rate Achievement of a Pass put A live tell is strived by meeting all the requirements defined in the assessment criteria for pass for each unit.Achievement of a sexual morality lay To achieve a merit grade you must achieve a pass grade and also your essay/ assignment/coursew ork demonstrates your abilities and skills in the following areas MI identify and consent strategies to find let solutions M2 select/design and apply appropriate methods/ techniques M3 present and communicate appropriate findings On successful completion of these assignments learners will achieve the following learning outcomes Achievement of Pass, Merit and Distinction Grades 1 .Achievement of Pass Grade A Pass grade is achieved by learner on meeting all the minimum requirements defined in the assessment criteria for each unit. 2. Achievement of Merit Grade To achieve a Merit grade learner must achieve a pass grade and also his/her essay/ assignment/coursework demonstrate his/her abilities and skills in the following areas MI lay and apply strategies to find appropriate solutions. Effective Judgements feature been made difficult problems with more than one variable brook been explored An effective approach to hire and research has been applied M2 Select/design and apply appr opriate methods/techniques.Relevant theories name been applied A put of methods and techniques have been applied A range of sources of information have been employ The selection of methods and techniques/sources have been Justified The design of methods/techniques have been Justified Complex information/data have been synthesised and refined Appropriate learning methods/techniques have been applied M3 Present and communicate appropriate findings. The appropriate structure and approach has been used Coherent, logical development of principles/concepts for the intend audience A range of methods of presentation have been usedTechnical language has been accurately used Communication has been taken place in familiar and unfamiliar with(predicate) contexts The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used 3. Achievement of Distinction Grade To achieve a Distinction grade learner must achieve a merit grade and also his/her essay /assignment/coursework demonstrate his/her abilities and skills in the following Dl Use critical reflection to evaluate own work and Justify legal conclusions. Conclusions have been arrived at through synthesis of ideas and have been JustifiedThe validity of results has been evaluated using defined criteria Self-criticism of approach has taken place sucess D2 Take responsibility for managing and organising activities. familiarity/ independence has been demonstrated Substantial activities, projects or investigations have been planned, managed and organised Activities have been managed The unforeseen has been accommodated The importance of interdependence has been recognised and achieved D3 Demonstrate convergent/ asquint/creative opinion. Ideas have been generated and decisions taken Self-evaluation has taken place Convergent and lateral pass thinking have been appliedProblems have been solved Innovation and creative mentation have been applied Receptiveness to new ideas is evide nt Effective thinking has taken place in unfamiliar contexts Plagiarism and Collusion any(prenominal) act of piracy and collusion will be seriously dealt with fit in to the regulations. In this context the definition and scope of plagiarism are presented at a lower place Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution.Examples of forms of plagiarism include the verbatim (word for word) opying of anothers work without appropriate and correctly presented acknowledgement the death paraphrasing of anothers work by simply changing a few linguistic process or altering the order of presentation, without appropriate and correctly presented acknowledgement unconfessed quotation of phrases from anothers work The deliberate and detailed presentation of anothers concept as ones own. All types of work submitted by students are covered by this definition, including, w ritten work, diagrams, designs, engineering drawings and pictures. Collusion occurs when, unless with official approval (e. g. in the case of company rojects), two or more students consciously collaborate in the grooming and output of work which is ultimately submitted by each in an identical, or substantially similar, form and/or is represented by each to be the product of his or her individual efforts.Collusion also occurs where there is unauthorised co-operation mingled with a student and another person in the preparation and production of work which is presented as the students own. (ibid) If an extension is necessary for a valid reason, pick ups can me made using a course work extension request form available from the college. Please note that the lecturers o not have the authority to extend the coursework deadlines and therefore do not ask them to cede a coursework extension.